Surveys • General labour Inspectorate Executive Agency • Republic of Bulgaria Ministry of Labour and Social Policy
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Citizens' feedback questionnaire regarding the administrative services offered by EA GLI

Dear Sir or Madam,

Please, mark the answers that most closely reflect your opinion.

The survey is anonymous!

The goal of the current customer satisfaction survey is to provide EA GLI with citizens' feedback in order to improve the services provided to persons and legal entities by EA GIT.

1. Have you ever used our administration services?

  
  

2. Was it easy to find information about the administrative services you needed?

  
  

3. Where did you get initial information on the administrative services offered by EA GLI

/please, specify/:

4. Was the information you needed ACCESSIBLE?

  
  

5. Was the information you received in writing COMPREHENSIVE?

  
  

6. Was the information you received in writing UNDERSTANDABLE?

  
  

7. Were the deadlines for provision of the service you requested met?

  
  

8. Are you satisfied with the Agency's working hours?

  
  

9. Which kinds of administrative services need improvement?

10. Are you satisfied with the knowledge and skills of Agency's employees demonstrated while performing administrative services?

  
  

11. Which types of contact regarding the services of EA GLI are most convenient for you?

Telephone:

12. Have you witnessed, as an EA GLI customer, a case of corruption?

If the answer is YES, please elaborate.:

13. Your gender is

14. Your age is

15. Your education level is

16.

17.

:
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