№ 599 of the Administrative Registry

Title: Granting of an official instruction (“order”) for termination of a contract of employment when a worker is not able to locate the employer and submit their formal contract termination notice

Legal grounds: Labour Code – Article 327 (2)

Applicants: natural bodies – workers employed under the Labour Code.

Authority providing the service: Director of Labour Inspectorate Directorate, responsible for the region where the employer's company has their registered address.

Contact information and working hours of the Labour Inspectorate Directorates in the regional centres of Bulgaria: https://www.gli.government.bg/en/map-directorates

Documents required:

  • Service request (according to the sample provided).
  • Copies of documents confirming the employment in the employee's possession (employment contract, supplementary agreements, annual leave orders, etc.)

Standard application forms may be downloaded at: https://www.gli.government.bg/bg/node/6349 - Granting of an official instruction (“order”) for termination of a contract of employment when a worker is not able to locate the employer and submit their formal termination notice

How to apply - The service qualifies as a third level electronic administrative service (two-way electronic communication).

  1. Apply online
  • The GLI EA E-Services Portal – The applicant completes the online service request form at the GLI EA E-Services Portal and attaches copies of the documentary evidence required. The service request form must be signed with a Qualified Electronic Signature of the worker or an authorised representative and submitted online. If an authorised representative electronically signs the service request form, a copy of a power of attorney must also be attached. At the time of the acceptance of the service request, the E-Services Portal generates an automated confirmation of receipt, which contains the file registration number and an access code for checking processing status. The online application form is available at: https://public.gli.government.bg/GIT_Public/EAdminService/ServiceIndex
  • The Unified Platform for Electronic Administrative Services of the State e-Government Agency: https://egov.bg/wps/portal/egov/dostavchitsi+na+uslugi/izpalnitelni+agentsii/156
  • The Secure Electronic Delivery System of the State e-Government Agency - to use this option, the worker or their authorised representative must be registered users of the Secure Electronic Delivery System of the State e-Government Agency. The service request and supporting documentation must be attached to a message sent to the registered user of the GLI EA. In addition, when an authorised representative user sends the service request, a power of attorney must also be attached to the message. The system automatically registers the request, and the applicant receives a confirmation of receipt containing the file registration number and registration date. All service requests submitted after 16:30 are registered on the following working day.

 

  1. Apply at the offices of GLI EA

 

  • Submit a service request in writing

A service request signed by the worker and the supporting documentation in hard copies is submitted at the Labour Inspectorate Directorate responsible for the region in which the employer's company has their registered address. The service request is registered, and the applicant receives the file registration number and registration date.

 

  • Request a service verbally

The service may be requested verbally at the Labour Inspectorate Directorate responsible for the region where the employer's company has their registered address. A GLI EA official completes a "protocol for verbal service request". The protocol is signed by the applicant and the GLI EA official. The protocol for verbal service request serves as a service request letter/form. The applicant must attach to the protocol all required supporting documents. The protocol is registered, and the applicant receives the file registration number and registration date.

 

  1. Send your service request by post or a licensed postal operator - A service request signed by the worker and the supporting documentation in hard copies is sent to the Labour Inspectorate Directorate responsible for the region in which the employer's company has their registered address, by post or by a licensed postal operator.

 

How to receive the individual administrative act

  1. Receive it online
  • The GLI EA E-Services Portal – For all service requests submitted by a Qualified Electronic Signature in the E-Services Portal, the individual administrative act is provided to the applicant by publishing it in the file section of the GLI EA E-Services Portal.
  • The Secure Electronic Delivery System of the State e-Government Agency - For all service requests submitted in the Secure Electronic Delivery System of the State e-Government Agency, the individual administrative act signed with a Qualified Electronic Signature is provided to the registered user (the worker or the authorised representative) by a system message.

 

  • Applicant's email – At the applicant's request, the individual administrative act signed with a Qualified Electronic Signature may be sent to the applicant's email.

 

  1. Receive it in paper original at the offices of GLI EA

The individual administrative act is provided in the original to the worker or their authorised representative at the offices of the Labour Inspectorate Directorate responsible for the region in which the employer's company has their registered address.

  1. Receive it by post or by a licensed postal operator

The signed individual administrative act is sent in the original to the worker or their authorised representative to the postal address given by the applicant in the service request form.  

Processing times: max. 2 months following the registration date of the service request.

Period of validity of the document/the individual administrative act: Valid for an indefinite term.

Service Fees/Prices: The service is provided free of charge.

Authority exercising control over the activities of the service provider: Minister of Labour and Social Policy.

Subject area covered by the service/scheme: labour relations

Email Address for Service Proposals - Service Proposals can be made through:

• E-form for feedback: https://www.gli.government.bg/en/form/contact

• e-mail of the Agency: info@gli.government.bg