Citizens' feedback questionnaire regarding the administrative services offered by EA GLI

Dear Sir or Madam,

Please, mark the answers that most closely reflect your opinion.

The survey is anonymous!

The goal of the current customer satisfaction survey is to provide EA GLI with citizens' feedback in order to improve the services provided to persons and legal entities by EA GIT.

1. Have you ever used our administration services?
2. Was it easy to find information about the administrative services you needed?
3. Where did you get initial information on the administrative services offered by EA GLI?
4. Was the information you needed ACCESSIBLE?
5. Was the information you received in writing COMPREHENSIVE?
6. Was the information you received in writing UNDERSTANDABLE?
7. Were the deadlines for provision of the service you requested met?
8. Are you satisfied with the working hours of the Agency?
9. Which kinds of administrative services need improvement?
10. Are you satisfied with the knowledge and skills of employees of the Agency demonstrated while performing administrative services?
11. In your opinion, is the attitude of the employees is at the necessary level regarding the administrative service?
12. Which types of contact regarding the services of EA GLI are most convenient for you?
12а. Which are the appropriate websites?
13. Have you witnessed, as an EA GLI customer, a case of corruption?
14. Your gender is?
15. Your age is?
16. Your education level is